5 Steps to the Conversation Product Knowledge

Costco and Target have different pitches when it comes to the 5 Steps to the Conversation. For the Test you need to know the name of the step and put them in the correct order. For Pitch Practice this can be a helpful tool in visualizing the 5 steps and their natural flow with each retailers pitch.

STEP 1: The Intro

STEP 2: The Short Story

The short story has 2 major sections, the introductory to the Internet Issue and the Qualifying questions.

First Section: The Internet Issue

This is crucial to helping the customer realize they are having an issue and it is NOT solvable by the company (comcast) itself because they are physically flawed.

Second Section: The Qualifying Questions

This section is more of a dialogue with lots of questions that will help build a quote for the customer!

STEP 3: The Presentation

The Presentation has 2 types - the Internet preso and the Phone Preso.

Internet Presentation

Phone Presentation

STEP 4: The Close

The 4 Point close is our way of explaining expectations before getting them into the ordering system. You may have to inform them of this multiple times.